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I Can't See My Policies in the Portal? πŸ“±
I Can't See My Policies in the Portal? πŸ“±

What to do if you've logged in and can't see one or any of your policies

Jozene Viljoen avatar
Written by Jozene Viljoen
Updated over a week ago

If you can't see one or any of your policies showing up in your portal, it may be for one of the following reasons πŸ’‘

  • Incorrect email address πŸ“§

    • Ensure that you have logged in with the email address you used to purchase your policy.

    • If you have updated your email since purchasing your policy you will need to login with the updated email address.

  • Different emails on multiple policies? πŸ“¨

    • If you have multiple policies with us, but have different email addresses attached to different policies, you will need to login with the corresponding email address.

  • Not insured with a supported insurer πŸ‘₯

    • Double check and make sure you are insured with one of our supported insurers:

WeCompare Direct

Insurance LineDirect

Others

If you have checked the reasons above and the policies still aren't showing, please drop us a message and we will help you locate your policies πŸ˜‡

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