❗ If your policies aren’t showing, it could be due to one of these reasons:
📧 Incorrect Email Address
You may have logged in with the wrong email.
✔️ Use the email you used when you bought your policy.
🔁 If you changed your email since then, log in with the updated one.
📨 Different Emails for Different Policies
You have more than one policy, but each one has a different email.
➡️ Log in with the matching email address for each policy.
👥 Not with a Supported Insurer
Only policies with supported insurers show in the portal.
✅ Check that your policy is with:
WeCompare Direct
Insurance LineDirect
❌ Other insurers may not appear in the portal
💬 Still not showing?
Please write to our Live Chat – we’ll help you find your policies in no time 😇
We're happy we could assist you.
– The My Portal Team 😊