My Portal

Can’t pay the full amount? Set up a monthly plan that works for you – quickly and securely. 💳

Can I Arrange an Inhouse Payment Plan? 🤝

View your next Direct Debit in the app – to change the date, please call the payment provider. 📲☎️

How Can I Check My Next Direct Debit Date – and Can I Change It? 🗓️

A £25 default fee is applied by the finance provider when a scheduled Direct Debit payment is missed.

Why Was I Charged £25? 💷

🔹 Stay on track with your payments — here’s how to pay securely through My Portal. ✅

How Do I Make A Payment? 💵

🔹 Paying monthly? Here’s how to update your bank details with Close Brothers. 💳

How Do I Update My Bank Details? 🏦

How Do I Change My Direct Debit Date? 🗓️

Need to check a past or upcoming payment? It's all in the Wallet tab. 💼

How Do I See My Historic Payments? ⬇️

How Do I See My Upcoming Payments?⬆️

We know how frustrating it can be when a payment doesn't go through — but don’t worry, there are a few simple things you can check:

I'm Trying To Make a Payment But It Won't Let Me 💳

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