This fee is applied by the finance provider whenever a scheduled Direct Debit payment is not successfully collected on the agreed date 💳
We know that managing payments can sometimes be challenging — whether due to timing or bank-side issues. In these cases, the finance company applies a default fee to cover the cost of the failed collection and their administrative processing.
Important: This fee is set and charged by the finance provider — our brokerage has no involvement in applying it, and we do not profit from it in any way. 🙅♀️🙅♂️
We're happy we could assist you.
– The My Portal Team 😊