What is key protection cover? 💥
If an insured key is accidentally lost, stolen or accidentally damaged, the policy will cover for locksmiths charges, new locks, replacement keys, onward transportation, vehicle hire and accommodation costs.
Am I covered? 🛡️
Key protection cover is an additional extra (addon) that can be purchased alongside your main insurance policy with us. You can check whether you have key cover by visiting the My Portal app and tapping on the 'addons' tab.
Add cover to my policy 💳
Adding key protection cover to your policy is super easy, you just need to give our friendly 'addons team' a call on:
Types of breakdown cover? 💨
You will receive financial coverage of up to £1,500 for expenses related to key collection, limited to the United Kingdom.
You will receive financial coverage of up to £1,500 for expenses related to key collection. Europe coverage included.
..if you're uncertain which level of key cover you have, don't worry, you can find out in the My Portal app too 📱
How to claim? 📄
In the event that you'd like to make a claim, you should take the following steps:
Crime reference number
If your keys have been stolen, it's important to immediately report the theft to the police and make sure you obtain a crime reference number.
Call to claim
Ensure that you call the dedicated claims number within a time frame of 30 days from the incident to begin the claim process.
Call to Claim