If your policy documents/insurance certificates aren't showing up in your portal yet, it may be for one of the following reasons 💡
Your policy hasn't been validated yet 🚫
Following the purchase of your policy you will need to speak with a member of our team in order to validate your policy before it can be set live.
Your policy documents will only become available to view and download once you've validated your policy.
To validate your policy, give our friendly team a call on 0330 107 0912 and your documents will be available shortly after.
Your policy has just been validated ✅
If you have recently spoken to us and the agent has validated your policy, don't worry, your policy documents will appear shortly.
Documents will typically appear within 6 hours of being validated, however, please allow up to 48 hours.
If you have checked the reasons above and the policies still aren't showing after 48 hours, please drop us a message and we will help you locate your policies 😇