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My Documents Aren't Showing? πŸ“„
My Documents Aren't Showing? πŸ“„
James avatar
Written by James
Updated over a week ago

If your policy documents/insurance certificates aren't showing up in your portal yet, it may be for one of the following reasons πŸ’‘

  • Your policy hasn't been validated yet 🚫

    • Following the purchase of your policy you will need to speak with a member of our team in order to validate your policy before it can be set live.

    • Your policy documents will only become available to view and download once you've validated your policy.

    • To validate your policy, give our friendly team a call on 0330 107 0912 and your documents will be available shortly after.

  • Your policy has just been validated βœ…

    • If you have recently spoken to us and the agent has validated your policy, don't worry, your policy documents will appear shortly.

    • Documents will typically appear within 6 hours of being validated, however, please allow up to 48 hours.

If you have checked the reasons above and the policies still aren't showing after 48 hours, please drop us a message and we will help you locate your policies πŸ˜‡

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