Once you've opted in, TradePoint and B&Q usually receive your details within 24 hours.
📨 Physical card: Should arrive within 3–4 weeks
💻 Digital card: Ready in 72 hours in the My Portal app
✉️ You'll also get your membership number by email when it's ready
If it’s been more than 6 weeks since receiving your membership number and the card still hasn’t arrived, please email:
📧 TradePoint@bisl.co.uk
...and the team will be happy to investigate.We're happy to assist you
– The My Portal Team 😊