What Is Courtesy Vehicle Cover?
Courtesy Vehicle Cover provides you with a replacement car, van, or bike for up to 21 days if your vehicle is:
Stolen or damaged by fire 🔥
Vandalised 🧱
Involved in an accident (including when you’re at fault) 💥
The replacement will match your original vehicle’s type, but won’t exceed 1400cc (cars) or 3.5T (commercial vehicles).
Am I Covered? 🛡️
Breakdown cover is an add-on that can be purchased alongside your insurance.
To check if you already have it:
📱 Open the My Portal ✏️ app
🧩 Tap the ‘Add-ons’ tab
How to Add It 👉
Log in to My Portal ✏️
Select your policy
Tap on ‘Add-ons’ (top of the card view)
Choose ‘Courtesy Vehicle Cover’
Complete payment 💳
How to Make a Claim 📄
If your vehicle is undriveable and you need a replacement:
📞 Call within 14 days of the incident: 0344 856 2359
The hire team will arrange a suitable replacement vehicle as quickly as possible.
We're happy we could assist you.
– The My Portal Team 😊