Some policies include a replacement vehicle as part of your insurance cover. To check if you're eligible, review your policy wording in My Portal 📄
Most policies do not include a courtesy vehicle by default. Instead, it’s available as an optional add-on. If you’ve purchased this extra, you can follow the steps below to use it. 📜🔄
👉 How to Add It
Log in to My Portal ✏️
Select your policy
Tap on ‘Add-ons’ (top of the card view)
Choose ‘Courtesy Vehicle Cover’
Complete payment 💳
📄 How to Make a Claim
If your vehicle is undriveable and you need a replacement:
📞 Call within 14 days of the incident: 0344 856 2359
The hire team will arrange a suitable replacement vehicle as quickly as possible. 🚚
We're happy we could assist you.
– The My Portal Team 😊