If you’ve been asked to upload documents and are experiencing issues with the standard upload link, you can also access your document upload page directly using your reference number.
👉 How to Access Your Upload Page
Go to www.myportal.co.uk/your-reference-number
(e.g.myportal.co.uk/v123456-1)You’ll be redirected and logged in automatically based on your reference number. From there, you can securely upload your documents 📲
Your reference number can be found in your policy documents or in the My Portal ✏️under the Policy tab.
📎 Important:
Please try uploading your documents this way before contacting support. It’s the fastest and most secure method.
❗ If this method still doesn’t work, you can send your documents through the chat function on our website — but only if the upload via reference number is not successful.
We're happy we could assist you.
– The My Portal Team 😊