Once you've opted in, TradePoint and B&Q usually receive your details within 24 hours.
📨 Physical card: Should arrive within 3–4 weeks
💻 Digital card: Ready in 72 hours in the My Portal app
✉ You'll also get your membership number by email when it's ready
If it’s been more than 6 weeks since you received your membership number and your card still hasn’t arrived, please contact us via live chat. Our live chat team will be happy to investigate and help you get your card as soon as possible.
We're happy to assist you
– The My Portal Team 😊
