If you can’t see your policy in My Portal, please check the following:
Log in with the same email you used to purchase the policy.
If you updated your email, use your new email to log in.
Have more than one policy? Log in separately with each email linked to each policy.
If your policy still needs to be validated, call us on 0330 107 0912.
We hope this clears things up! 
– The My Portal Team
