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All collectionsPolicy Documents 📂My Documents Aren’t Showing? 📄

My Documents Aren’t Showing? 📄

Can’t see your docs? Here’s what to check 👇

🚫 Your Policy Hasn’t Been Validated Yet

You need to speak with our team to validate your policy.
📞 Call us on 0330 107 0912
📝 Once validated, your documents will become available in the portal


✅ Just Validated?

If you’ve recently spoken to us, your documents will appear soon.
⏳ Usually within 6 hours, but allow up to 72 hours


💬 Still not showing after 72 hours?
Write to our Live Chat – we’ll help you find them 😇


We're happy we could assist you.
​– The My Portal Team 😊

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