Your Policy Hasn’t Been Validated YetYou need to speak with our team to validate your policy.
Call us on 0330 107 0912
Once validated, your documents will become available in the portal
Just Validated?If you’ve recently spoken to us, your documents will appear soon.
Usually within 6 hours, but allow up to 72 hours
Still not showing after 72 hours?
Write to our Live Chat – we’ll help you find them 
We're happy we could assist you.
– The My Portal Team 
