I Can’t See My Policies in the Portal? 📱

❗ If your policies aren’t showing, it could be due to one of these reasons:

📧 Incorrect Email Address

You may have logged in with the wrong email.
✔ Use the email you used when you bought your policy.
🔁 If you changed your email since then, log in with the updated one.

📨 Different Emails for Different Policies

You have more than one policy, but each one has a different email.
➡ Log in with the matching email address for each policy.

👥 Not with a Supported Insurer

Only policies with supported insurers show in the portal.
✅ Check that your policy is with:

• WeCompare Direct

• Insurance LineDirect

• ❌ Other insurers may not appear in the portal

💬 Still not showing?
Please write to our Live Chat – we’ll help you find your policies in no time 😇

We're happy we could assist you.
​– The My Portal Team 😊