I Can’t See My Policies in the Portal? 📱

If your policies aren’t showing, it could be due to one of these reasons:

Incorrect Email Address

You may have logged in with the wrong email.
Use the email you used when you bought your policy.
If you changed your email since then, log in with the updated one.

Different Emails for Different Policies

You have more than one policy, but each one has a different email.
Log in with the matching email address for each policy.

Not with a Supported Insurer

Only policies with supported insurers show in the portal.
Check that your policy is with:

• WeCompare Direct

• Insurance LineDirect

• Other insurers may not appear in the portal

Still not showing?
Please write to our Live Chat – we’ll help you find your policies in no time

We're happy we could assist you.
​– The My Portal Team