Things to Try First:
Are your card details correct?
Double-check that you’ve entered the right card number, expiry date, and CVC code.
Are you connected to the internet?
Sometimes weak Wi-Fi or mobile data can block payment from going through.
Is your bank blocking the payment?
Some banks may decline a payment attempt for security reasons — you may need to approve it via your banking app or contact them directly.
If you’ve tried all of the above and the payment still won’t go through, our Live Chat team is here to help you right away.
You can also call our Payment Team at:
If you purchased your policy before 17 November 2025, your premium finance is with Close Brothers Premium Finance. You can call them on 0333 321 8566.
If you purchased your policy on or after 17 November 2025, your premium finance is with PremFina. You can call them on 0330 165 9367.
We’re happy we could assist you.
– The My Portal Team 
