If you’re currently making monthly payments for your insurance policy through our finance partner, Close Brothers Premium Finance (CBPF) or PremFina, please note that bank details can no longer be updated via My Portal
How to Update Your Bank Details
To make changes to your Direct Debit account, please contact your finance provider directly:
If you purchased your policy before 17 November 2025, your premium finance is with Close Brothers Premium Finance. 
Close Brothers Premium Finance: +44333 321 8566
If you purchased your policy on or after 17 November 2025, your premium finance is with PremFina. PremFina: tel: +44330 165 9367
Their team will assist you with updating your payment information securely.
Important: Please have your agreement or reference number ready when calling.
We're happy we could assist you.
– The My Portal Team 
Please note: This action is only possible via the app and is not available on the web version. 
