If you have an outstanding balance, you'll be notified automatically via email, SMS or in-app pop-up messages.
These messages will clearly show the amount due and provide a direct link to pay quickly and securely through My Portal 
You do not need to take any action unless prompted — but if you'd prefer to pay manually or want to check your options, we're here to help.
Need help or prefer to speak with someone?
You can contact our friendly payments team during office hours:
If you purchased your policy before 17 November 2025, your premium finance is with Close Brothers Premium Finance. You can call them on 0333 321 8566.
If you purchased your policy on or after 17 November 2025, your premium finance is with PremFina. You can call them on 0330 165 9367.
We're happy we could assist you.
– The My Portal Team 
