To confirm that you haven’t been involved in any accidents or incidents, you’ll need to send us proof of your claims history. This should come from your most recent insurer.
This documentation helps us verify your No Claims Bonus (NCB) and ensures your policy is accurate.
Who Can Request It?
If you had a policy with us and are now insured elsewhere, you may need to show proof of your NCB 
How to Request It
Open My Portal 
Tap on your policy under the ‘Policy’ section
Open the ‘My Documents’ tab 
Tap on ‘No Claims Bonus Proof’ 
That’s it! An agent will email your NCB proof shortly 
How to Make a Claim 
If your vehicle is undriveable and you need a replacement:
Call within 14 days of the incident: 0344 856 2359
The hire team will arrange a suitable replacement vehicle as quickly as possible.
We're happy we could assist you.
– The My Portal Team 
