If you’ve logged in to the My Portal ✏ app but can’t see your policy documents, here are a few reasons why that might be:
🔍 Check your login email
Make sure you’re using the same email address you used when purchasing your policy.
✉ Recently updated your email?
If you changed your email after buying the policy, you’ll need to log in using your updated email address.
📁 Have more than one policy?
If you have multiple policies tied to different email addresses, you must log in separately with each corresponding email.
📄 Looking for your No Claims Bonus?
If you had a policy with us and are now insured elsewhere, you may need to show proof of your NCB 🧾
👉 How to Request It
Open My Portal ✏
Tap on your policy under the ‘Policy’ section
Open the ‘My Documents’ tab ⬇
Tap on ‘No Claims Bonus Proof’ 📩
That’s it! An agent will email your NCB proof shortly ✉
🚫 Your policy hasn’t been validated yet?
You need to speak with our team to validate your policy.
📞 Call us on 0330 107 0912
📝 Once validated, your documents will appear in the portal – usually within 6 hours, but it may take up to 72 hours.
💬 Still not showing after 72 hours?
Message us via Live Chat – we’ll help you locate your documents quickly. 😊
We're happy we could assist you.
– The My Portal Team 🚗
